About Us


is one of the largest agencies in the Western States that focus exclusively on the needs of the Western States Building Trade Contractor.

CSIS is the sole provider of the Contractor Insurance Hotline, an insurance service for Licensed Contractors in the Western States only. It is designed to provide answers, in understandable terms which a contractor can use, not in raw insurance-legal jargon.

We understand that each contractor wants coverage for the actual tasks he performs and doesn't want to pay for coverage for tasks he doesn't do. We maintain a list of the best companies which, in our opinion, will offer the best and most complete package of insurance for each individual the Western States Contractor.

Write to our e-mail address of mark@csisonline.com. No clerk or secretary will, or can, answer your questions the way our the Western States licensed agents/brokers do.

Commercial Specialists Insurance Services (CSIS) is licensed to do business in:

  • Arizona
  • California
  • Colorado
  • Florida
  • Georgia
  • Illinois
  • Indiana
  • Nevada
  • New Mexico
  • New York
  • Oregon
  • Texas
  • Utah


Listed below is a summary of each of our team members and their contact information. We look foward to serving your commercial insurance needs.

Mark Richards

Mark has been in the insurance industry since 1991. He is well versed in every aspect of commercial lines insurance. Mark manages the day to day operations at CSIS Insurance with integrity and trustworthiness. He ensures that his client's best interests will always come first. He takes pride in the fact that he knows a lot of his customers just by the sound of their voice and is always available to offer his advice.

He is an active member of the Building Industry Association as well as his local Simi Valley Chamber of Commerce. He is known for supporting community charity events that benefit our surrounding cities.

Mark is happily married and a father of 3 children. Enjoys boating, motorcycles and football and spending time with his family.

Email: mark@csisonline.com
Phone: 805-446-4880, ext 105

Kari Kubanet

Chief Operations Officer - Agent/Broker
Kari Kubanet is from Buffalo, New York, and brings with her all of the best attributes that we love about "New Yorkers". She has been working with CSIS clients since 2001. Kari earned a Bachelor's degree from Daemen College in New York before entering the insurance profession.

Friendly and personable, Kari's extensive knowledge of commercial insurance products is exceeded only by her commitment to provide exceptional service and attention to each of her clients. She is well known for her ability to remember everything that she reads and learns. This has earned her the nickname "Google" here at CSIS. If there is something that you would like to know, just ask Kari.

Kari lives in Oxnard with her husband and their two children. When not assisting clients, she can be found working on craft projects with her daughter, learning to be a super hero with her son, or giving back to the community as a Girl Scout leader.

Email: kari@csisonline.com
Phone: 805-446-4880, ext 104

Denise Pomboonreung

With over 20 years of sales and customer service experience, Denise joined the CSIS team in 2013. She is versed in both Personal and Commercial lines. With exceptional customer service, Denise works hard to ensure that you are fully protected and understand your coverage. She takes pride in being available to her clients even after hours.

When she is not working, she enjoys spending time with her two boys, her two rescue pups, and the many dogs that she fosters along the way.

Email: denise@csisonline.com
Phone: 805-446-4880, ext 114

Karlie West

After years of experience in sales and management in the Fitness Industry, Karlie joined CSIS to provide help to others through the Insurance Industry. With her energetic, personable, and hard working personality, she is dedicated to helping you find the right coverage for your business.

Karlie believes that your insurance should be placed with someone that you can trust, and has your best interest at heart. Her extensive experience in customer service and bringing satisfaction through a personal connection ensures that her clients obtain the best coverage options possible to protect their business.

Email: karlie@csisonline.com
Phone: 805-446-4880, ext 103

Scott Krakauer

Scott comes to CSIS with an extensive inside sales background and expertise in building client relationships. He has been in the insurance industry since 2008 and most recently has been helping small and medium-sized businesses with their commercial insurance needs. Scott takes tremendous pride in providing top notch service because he knows most business owners often have other priorities besides insurance in their day to day operations. Making sure your business is properly covered and taken care of so you can grow your business is what drives Scott in the workplace.

Away from the office, Scott's favorite thing to do is spending a day at Disneyland with his wife and daughter. Other activities he enjoys include skiing, playing softball, and competing in fantasy sports leagues.

Email: scott@csisonline.com
Phone: 805-446-4880, ext 109

Leonarda Johnson

Account Manager
Leonarda retired from the State of California after over 25 years of service, in Workers' Compensation Insurance and then the DMV. She is starting a new chapter in her career in private industry insurance brokerage.

Email: leonarda@csisonline.com
Phone: 805-446-4880, ext 117

Kerri Arnold

Working in the accounting field since 1996 and for CSIS Insurance Services since 2003, Kerri Arnold has acquired a comprehensive knowledge of accounting and bookkeeping experience. Since joining CSIS, Kerri has added the responsibility of supporting new sales staff and their accounts, excelling while operating under the demands that often accompany any insurance business in a fluctuating market.

Kerri, along with the entire staff at CSIS, is fully committed to delivering a service that not only meets but also exceeds the expectations of our customers.

Kerri lives with her husband in Newbury Park.

Email: kerri@csisonline.com
Phone: 805-446-4880, ext 106

Sue Pepler

Account Manager
Sue has over 30 years experience in the insurance field, having served as Vice President and President in her own brokerage. She continues to specialize in all aspects of Commercial Insurance account servicing and enjoys doing so.

She is a native Californian, with family both local and in Texas. Continuing Education is a passion along with hiking, red wines and beach exploration. She believes that the power of a positive mind-set is the best ‘tool' to bring in any situation.

Email: sue@csisonline.com
Phone: 805-446-4880, ext 113

Bryce Reyburn

Account Manager
Bryce Reyburn began his career in the insurance business at Allstate Insurance. It was a great place to work and learn about the insurance business and also master skills of efficiency, organization and responsiveness. Bryce left Allstate and joined CSIS Insurance Services, as a Personal Lines/Commercial CSR. He joined CSIS Insurance Services to support a team of producers. His affinity for problem solving has continuously motivated him to take on new creative challenges and learn about a variety of subjects. Like everyone at CSIS Insurance, Bryce prides himself in the high level of service he provides to customers. His personal goal is to go above and beyond to help our customers, answer their questions, help them with any issues and do it all in the most responsive manner he can.

Email: bryce@csisonline.com
Phone: 805-446-4880, ext 102

Erica Cervantes

Customer Service Representative
Erica Cervantes has been a customer service representative for CSIS Insurance since 2016. She graduated in 2007 from California State University Channel Islands with a bachelor's degree in history. She comes from a background in the non-profit sector, where she brings her expertise in program management and archiving skills to use in our office. Dedicated to provide excellent customer service and with a passionate drive to help others, she currently assists our CSIS Insurance clients with policy questions regarding billing and cancellation/reinstatement inquiries.

Erica devotes her free time giving back to her community as scout leader. She finds fulfillment and inspiration from her family to keep reaching for the stars. She is happily married with 3 children and 4 cats.

Email: erica@csisonline.com
Phone: 805-446-4880, ext 115

Carol Mlinarevic

Customer Service Representative
Carol joined the CSIS team, with a strong background and diverse experience in office skills and customer service.

She has worked in variant legal fields for over 20 years, in positions ranging from receptionist to legal secretary.

Carol is married, with two boys. She enjoys all types of cooking and traveling the globe.

Email: carol@csisonline.com
Phone: 805-446-4880, ext 108

Marvie Valentine

Marvie joined CSIS in 2020. With over 20 years in customer service experience, she is ready to take on this new chapter in her career. She has an outgoing personality and prides herself on hard work and dedication. Marvie has three grown children and enjoys time in her garden, reading and traveling. She belongs to many social groups and has hundreds of volunteer hours under her belt. When Marvie is not out playing in the sun, she enjoys spending time with grand doggy "Benji".

Email: marvie@csisonline.com
Phone: 805-446-4880, ext 110

 ©2005 Commercial Specialists Insurance Services. All rights reserved. 
License # 0D80851